FAQS

Once you place your order, we will pick your items from our warehouse, and pack them for dispatch. Order before 3pm for same day dispatch

For latest delivery information please see our delivery page.
Standard delivery is £3.95 or free if you spend over £60.00.

Next day delivery costs £4.95.

If your order is incorrect, you may return any unwanted items to our returns address, See our returns page on how to do this. We will refund any delivery fees you incurred due to our error and ship the correct item(s) free of charge.

Yes, we’ll always keep your details secure. We only keep limited payment card details which are used for verification and fraud prevention. We do not retain your credit card number, other than the last four digits which will appear on your invoice. This is used if you return products so we know we are refunding the correct payment card.

We need your e-mail address in order to send you important information about your order, including order confirmations and parcel tracking details. If you do not provide an e-mail address, you will not be able to order.

Our website system is designed to ensure that stock levels are always accurate, and that products ordered are available. Unfortunately, there may sometimes be errors, and occasionally products which are available from our website may be out of stock in our warehouse. If this happens, we will only ship you any items from your order which are in stock. You will not be charged for out of stock items.

If you find that a product is damaged when you receive it, please return it to our returns address. Please click here for details of how to return items. You will need your delivery note when making a return.

Sorry, we don’t have any physical shops, making our overheads as small as possible giving you the best prices on the market. Your mobile phone is effectively a store in your pocket. Put the kettle on and shop away without ever worrying about opening hours!

Yes we do but this may change from time to time. We already have great prices we know that but we like to offer great discount and coupons to our loyal and new customers giving you even better prices